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Terms & Conditions Terms of Business Commencement The following terms will come into force with immediate effect. Our Services
We will act on your behalf for the purposes of arranging and advising on Private Medical Insurance.
How we charge you for our services
We are normally paid commission on a product we arrange.
Your Protection We prefer instructions to be in writing. If instructions are given orally they should also be confirmed in writing. We may refuse at our discretion to accept certain instructions, although such discretion will not be exercised unreasonably. Cheques should always be made payable to the product providers only. We do not accept cash payment. We will normally register all products in your name unless otherwise instructed in writing. If we become aware that our interests, or those of another client, conflicts with your interests, we will inform you in writing and obtain your consent prior to proceeding with your instructions. Risk Warnings We will communicate appropriate risk warnings prior to providing products or services. These are for your benefit as you should understand any risks before making an investment. Complaints and Compensation If you wish to make a complaint, please contact us either:
In writing: Dispute Resolution Department, TenetLime Ltd, Network House, Lister Hill, Horsforth, Leeds, LS18 5AZ; or Termination This client agreement may be terminated at any time, by either party. Notice of termination must be given in writing and will take effect immediately upon receipt. Termination will be without prejudice to the completion of transactions already commenced on your behalf or any rights or obligations already arising. You would be expected to pay for any costs incurred up to the date of termination or a due proportion of any fees previously agreed. Data Protection Collection of Data: In order to provide you with products and services we need to gather personal and financial information about you. This includes information obtained from you or third parties, such as employers and credit reference agencies, fraud prevention agencies or other organisations. This may include sensitive information about racial or ethnic group, physical or mental health, sexual life, criminal proceedings and offences. Access:
You have the right to access information we hold about you. You can access a copy of these records by contacting us or alternatively TenetLime Ltd Data Protection Officer. Contact details are as follows:
We are entitled to charge a fee for this service of up to £10. If any of the information we hold is incomplete or inaccurate please tell us and we will correct it. Use of Data: Personal information will be passed to TenetLime Ltd for compliance and monitoring purposes. Information may be passed to other financial firms in the course of providing services. We may provide information to our regulators and their successors. We may also provide information to our auditors, TenetLime Ltd, professional advisers, and other firms within the Tenet Group. We may from time to time contact you by post, fax or e-mail with details of products and services which may be of interest to you. If you would like to receive this information please indicate your preference by ticking the box here. We shall disclose information to relevant authorities where we are required to do so by law. We are legally obliged to verify the identity of our customers and retain these records. We will retain records after our business relationship has ended for legal and regulatory purposes. Rights of third parties These terms of business exclude any rights which may be conferred upon third parties by the Contracts (Rights of Third Parties) Act 1999. Jurisdiction This agreement is governed by English Law and the parties of this agreement hereby submit to the exclusive jurisdiction of the English Courts. Commencement
This is our standard Client Agreement upon which we intend to rely. For your own benefit and protection you should read these terms carefully before agreeing to them.
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