Dental payment plans are a way of spreading the cost of your routine (check-ups, hygiene visits and x-rays) and restorative (crowns, bridges or fillings) dental care. A dental benefit is one that can be used on a regular basis – not just in an emergency. The dental benefit also allows you to choose which dentist to go to – whether private or NHS, which makes it easier to find one that is most convenient for you.
With Denplan Lucent you also get access to our Smile Centre. The centre for all your dental needs.
In between visits to your dentist, have a look at our dedicated oral health portal, where you can find oral health tips, latest news and offers.
Check your oral health score
My Dental Score is a free online assessment tool for you to find out the state of your oral health. You’ll be provided with a personalised summary, highlighting any potential risks.
Along with help towards costs, the plan also provides helpline services. This includes a Dental emergency, and a Dental anxiety advice and counselling helpline where you can speak to a trained counsellor and receive structured telephone counselling sessions about any issues or concerns you may have around your visit to a dentist. Some of the issues they can help you with are:
* Dental health concerns with immediate emotional support
* Anxiety struggles
* Child and elder care dental advice
Please note: Our Dental anxiety helpline is provided by a third party supplier. This supplier also provides a phone application that can be downloaded to support you at all times.
* You can claim the benefit amounts shown, each time you visit the dentist.
* You can submit your claim online, as soon as you’ve paid for your appointment and it will be paid into your bank within 3 working days
* Helps you financially to fund the costs you would’ve paid for anyway.
* There’s no excess to pay when you claim
* You can choose to cover your whole family. Children can be covered up to the age of 24.
How does the plan work?
It’s simple and can be used in 3 steps:
1 Attend your dentist appointment and pay as usual
2 Upload your receipt online
3 Sit back, and wait for the payment to appear in your account
Payment is usually made within three working days.
If you have access to YouTube you can watch our videos to help explain the importance of attending your dental appointments and how our plan works:
Dentist saved my life: https://www.youtube.com/watch?v=-b15xItyWT0
Click to Claim: https://www.youtube.com/watch?v=XUnsijwIEwg
Who can join the plan?
When adding your family to your plan, they’ll have to join the same level of cover as you. You can choose to include the following family members:
* Your partner, who lives with you can join the plan and receive the same benefits as you at an additional monthly cost.
* Your children. You can add an unlimited number of children up to the age of 24 to your plan at an additional monthly cost.
How do I know if the plan is right for me?
You should answer these questions to help you decide if Denplan Lucent is right for you:
Do you have regular dental examinations and treatment? Yes/No
Would you like unlimited claims, so you can claim each time you receive a dental examination or treatment? Yes/No
Would you like to claim for unforeseen events like a dental accident, emergency and mouth cancer cover? Yes/No
If you have answered ‘No’ to all of these questions above this product may not be suitable for your needs. Please check the full policy documentation to make sure this product will meet your needs before completing your application. Simplyhealth do not provide advice or recommendations.
What happens once I’ve joined?
You’ll receive a welcome pack in the post that will then explain what you need to do.
Who are Denplan?
Denplan is the leading dental insurance provider. We know that prevention is better than cure. We want to help you stay healthy, now and in the future. Through our Dental plans, we make sure you can access – and afford to stay healthy through dental treatments.
Please read the policy overview document and then you choose which way you’d like to apply. As always, the team are here to help you with any queries, simply call us on 0345 226 9938
By POST – simply download the policy overview document (CLICK HERE), choose your level of cover, print the document, fill in your details and sign then post your form back to us (pages 20 and 21)
By EMAIL – simply download the policy overview document (CLICK HERE), choose your level of cover, type directly into the form, sign the form (electronically) and send to us as an attachment by email
ONLINE – fill in your details below if you’d like to join online today.
What cover am I entitled to?
To find out what you are covered for, how much you can claim and benefits remaining visit our online services at denplan.co.uk/employeeonline. Full details of exclusions and terms that apply to your plan can be accessed at any time using our online services.
Do I need to change my dentist when I join?
No, you can see any dentist anywhere
in the world; there is no need to change your dentist when you join. We do have a network of dentists that offer discounts to our corporate patients so if you are looking for a new dentist, this is a great place to start. The Denplan Discount Network
can also be accessed through our online services.
How do I make a claim?
Attend your health care appointment and pay as usual.
Upload your receipt online at
Sit back and wait for your payment into your bank. Payment is usually made within 5 working days.
How can I see how much I have left to claim?
You can view this information for yourself or anyone covered on your plan at any time by logging into your online account. The amounts shown will reflect any claims that we have already assessed.
When can I start claiming?
There is no waiting period to claim, except for the mouth cancer cover which cannot be claimed in the first 90 days of your plan. You can start making use of your benefits from your plan start date.
What does 100% NHS reimbursement mean?
The NHS has fixed prices for treatment.
If you receive treatment from an NHS dentist at one of these fixed prices, you are eligible to claim 100% of the costs back from Simplyhealth. If you have selected a plan that only covers NHS charges and you have private treatment, you are eligible to claim back the amount that your treatment would have cost if you had paid for NHS treatment.
Am I covered for cosmetic treatment?
No, your policy only covers you for clinically necessary dental treatment. Examples
of cosmetic treatment include tooth whitening, orthodontic treatment where your orthodontic grading on the Index of Orthodontic Treatment Need (IOTN) scale is 1 – 3 or placement of veneers to improve the appearance of your teeth.
What is a dental injury?
A dental injury as defined by your policy terms and conditions is an external blow to the face or mouth. It does not include any damage done to teeth whilst chewing or biting.
What is a dental emergency?
A dental emergency is a visit to the dentist which has not been planned in advance that is needed to relieve dental pain.
Check-ups, x-rays, scale & polish, fillings, root canal treatment and extractions all reimbursed at 100% up to the annual benefit limits.
As long as you’ve had a dentist check-up in the 24 months prior to joining and don’t have any pending treatments, your future dental needs are covered.
Most dental insurance plans on the market don’t cover implants, veneers or orthodontics. All three are covered where these treatments form an integral part of treatment that is clinically necessary, up to the benefit limits, leaving you to make the choice of what’s best for your oral health.
100% reimbursement of costs when you require an emergency visit to a dentist anywhere in the world, up to the annual benefit limits. We will also cover 100% of your costs should you suffer an accidental dental injury anywhere in the world, up to the annual limit.