How to Make a Claim

Here for vulnerable customers

Eduhealth recognise that when you experience changes with your physical or mental wellbeing this may affect your ability to handle stressful situations and make informed decisions. We are there to help so please don't suffer in silence, make us aware when you contact us so we can make a record of any additional support we can give you in your time of need. You will always be kept informed of what is happening on each step of your journey and ensure you fully understand any reported progress and outcomes.

Please do come to us direct if you need any help relating to your policy and we will use our expertise and knowledge of the claims process and contacts to ensure your query is dealt with efficiently and effectively, taking away the stress for you.

Making a claim on your Bupa Eduhealth private medical insurance policy

It can be a bit daunting making the first claim on your Bupa Eduhealth private medical insurance policy. Let us help make it as smooth a process as possible for you.

Firstly, please remember you must get authorisation from Bupa for your planned procedures before you go ahead.

Also if you would like Eduhealth to deal with Bupa on your behalf, please give us a call on 0345 226 9938 and we will help you through the claims process.

If you are more than happy dealing with Bupa directly, here’s what you will need to start your claims process

  • Read the Membership Guide for your policy to check the benefits
  • Have your policy membership number available
  • You will be asked security questions for data protection purposes
  • Call Bupa on 0800 678 1151 option 1to speak directly to Bupa about a claim

(lines are open 8.00am to 8.00pm Monday to Friday and 8.00am to 4.00pm on Saturday)

If you have any further questions or are not quite clear about what you have been told on your Bupa call, we are here to help you, simply call us on 0345 226 9938 and we will help you with your queries.


We have also produced a step by step guide to help make the claims process even easier for you  Simply click here 

Following a claims call with Bupa, call Eduhealth on the number below if you have any further questions or are not quite clear about what you have been told.
Call us on
0345 226 9938
if you would like assistance from Eduhealth in dealing with a claim (lines are open Monday to Friday 9am - 5.00pm)

Making a claim on your Eduhealth Health Cash Plan policy

Step 1

Pay for treatment

Step 2

Obtain a receipt with the name of the practitioner and the treatment undertaken

Step 3

Return the completed claim form to BHSF along with your receipt

Step 4

Your refund is paid directly to your designated bank account
Call us on
0345 226 9938
to request a claim form (lines are open 8:30am to 5:00pm, Monday to Friday) Or Request a claim form through the BHSF website through the member login area, will need to have completed the login process to be able to access the claim form.

Making a claim on your Eduhealth Simply Health Denplan dental insurance policy

submit your claim with a copy of the fully itemised receipt to
01962 828007
(lines are open from 9.00am to 5.00pm on Monday to Friday).
We are here to help you make an informed choice. Please do call us for an impartial chat about any of our healthcare policies and products
Call us on
0345 226 9938

What others have to say about Eduhealth

"Telephoning initially about my forthcoming operation, I was given all the information I needed and able to ask any questions I wanted answering. I was told the order of events for claiming. And the whole procedure went through without problems."
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